FAQ
Main questions
Here you will find the most frequently asked questions.
If you need additional information please, Contact with us
Are the cars insured?
Yes, all our cars have CASCO and third-party liability insurance.
What are the payment options?
You may pay with cash, bank transfer, or by credit or debit card. The deposit can only be made with a credit card.
How do I rent a car?
You may rent our vehicles by filling out the online registration form or by calling us at: + 359 885 06 63 56 or + 359 882 269 361. If you choose online reservation we will call you to confirm.
Can I change the model after the reservation is made?
If you wish to cancel your reservation or switch the car model after receiving confirmation please call us at +359 885 06 63 56; + 359 882 269 361 or contact us trough the online contact form.
What are the pick-up and return locations?
You may pick up your car from any of our locations. If the duration of your reservation is at least 3 days long, we can deliver the car to your chosen location within Sofia. The vehicle must be returned at a previously agreed on location within Sofia.
What should I do if the car breaks down?
Should your rented car break down, please contact us immediately at +359 885 06 63 56 or + 359 882 269 361.
Do you deliver cars outside of Sofia?
Yes, we can deliver the car at a location convenient to you for a fee. Please contact us at office@astreco-rent.bg for further information.
How can I get in touch with you?
You can reach us by phone at +359 885 06 63 56 / + 359 882 269 361 during our working hours (Mondays to Fridays 9 AM – 6 PM; Saturdays and Sundays 9 AM – 3 PM) or by email at office@astreco-rent.bg.You may also reach us outside these hours but there will be an additional fee of 30€ for any reservations made.
Are the cars equipped with maps?
We can provide maps completely free of charge at your request.